Customer Care
Shipping & Returns
Everything you need to know before your order arrives, and if it needs to come back.
Simple from checkout to doorstep
We carefully prepare every elmundialllc order so your wardrobe essentials arrive ready to wear.
Shipping options and delivery timing are shown at checkout. Keep your order confirmation handy for tracking details and return support.
Shipping and returns FAQs
Quick answers for a smooth shopping experience.
When will my order ship?
Orders are processed as quickly as possible. Available shipping options and estimated delivery dates appear during checkout.
How do I track my order?
Once your order is on its way, use the tracking details in your shipping confirmation to follow its progress.
Can I change my order?
Contact us as soon as possible after placing your order. We will do our best to help before it is processed.
What is your return policy?
If something is not the right fit, please contact us with your order details so we can guide you through the return process.
What condition must returns be in?
Items should be unworn, unwashed, and returned with original tags and packaging whenever possible.
When will I receive a refund?
After your return is received and reviewed, we will process the refund to your original payment method.